Return Policy
Simple Copy makes every effort to ensure that all orders are completed within our guaranteed in-house processing time frame, and that all orders are processed using the highest standards of quality and accuracy guidelines. However - we still are human after all, and as such, mistakes can happen. We hope that it is in our expert handling and customer care in these (possible and few-and-far-between) situations that we can truly earn your trust and continued patronage.
CUSTOM PRODUCT
Due to the customized nature of much of our product, sometimes “returning” is not a viable option. Personalized paper and pads cannot be redistributed to other customers.
THE DESIGN PROOF APPROVAL PROCESS
Within 24 business hours (excluding weekends and holidays) of receiving your order – via our online website www.simple-copy.com or www.simple-copy.ca - we will process your order. For new orders or for re-orders that require any changes or alterations, a “Design Proof” will be sent for your approval. Once a design is confirmed and approved, your order will then be printed and shipped out from our facility within 24 business hours (excluding weekends and holidays).
WE ACCEPT RETURNS AND WILL REFUND PAYMENT IF YOU ARE DISAPPOINTED BECAUSE:
The layout (“design”) of the product is materially different and does not match the design that you approved via the proof approval process as described above
The product you received is materially flawed
The printed quality of the product is not within reasonable expectations
HOW TO REQUEST AND PROCESS A RETURN/REFUND
Please email us at info@simple-copy.com for questions regarding return and refund information.
Return claims must be filed with the customer service department within 14 days of receiving your order. Photos of defects or deficiencies may also be requested. Use the contact information above to submit a claim.